Refund Policy

Eligibility for Refund

Refunds may be issued if:

• The item arrived damaged or defective

• The wrong item was delivered

• The product does not match the online description

Conditions

To qualify:

• Return request must be submitted within 7–14 days of delivery

• Item must be unused, in original packaging, and in sellable condition

• Proof of purchase is required

Refund Methods

Approved refunds are issued as:

• Store credit, or

• Original payment method (processing time: 5–7 business days)

Non-Refundable Situations

• “Change of mind” after order has shipped

• Customer misuse or accidental damage

• Clearance or discounted items (optional—your choice)

Return Shipping Costs

• If the product is defective or incorrect → BetterLife™ pays return shipping

• If the customer changes their mind → Customer pays return shipping