Refund Policy


If your product is defective, immediately let our staff know and we'll send you a replacement. Otherwise, we won't be able to make a refund.

We regret to inform you that we cannot process returns for products purchased through retailers, items purchased in error by the customer, sale items (sold at a discounted price), or products damaged due to customer mishandling. Additionally, we are unable to accept returns for items that are undamaged or were delivered incorrectly.

To put in a request for a return, please email our support staff. Once the claim is approved, they will ask you to send your items back to our global warehouse in Asia. Please note that the purchaser will bear any shipping costs associated with the returns. 


Please note that the product must be received in original condition with original packaging. The refund will be processed once our team confirms receipt of the return!

We do not accept returns for non-damaged items or items that have been delivered incorrectly.

Refund Exceptions

In rare cases where an item purchased at a discounted price is deemed to be eligible for a refund, store credit may be issued at the discretion of management.


Typically, our order processing is swift. Therefore, if you wish to cancel your order, please reach out to us promptly at If you initiate the cancellation within 1 hour of placing your order, we can provide a full refund without any conditions. However, once this window has passed, we regret to inform you that cancellations cannot be accommodated.

Shipping Costs

It is the responsibility of the customer to pay any shipping costs when returning a product. These costs are nonrefundable. Should you receive a refund on your purchase, the cost of shipping will be deducted from it. The time it takes for your exchanged product to reach you will largely vary on your location.

Should the item you return be over $75, we strongly encourage you to use a trackable shipping service or shipping insurance! 

Sale Items

Sadly, we do not offer refunds or exchanges on items purchased at a discounted price, including items on sale or clearance. All sales of discounted items are final.

Should you need more information about our refund policy, please reach out to us by using this contact form. Our customer service reps are available 24/7 to assist you.   


Once our team processes your order within 1-4 working days, expect to get it within 10-20 working days, after purchase, depending on customs clearance. Almost all European and Asian countries will experience longer ship times. There are a few things to be aware of: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. Orders may be returned for various reasons including non-payment of tariffs, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will be contacted and will be required to pay for re-shipment postage or cancel their order.