Refund Policy

At BetterLife™, we prioritize customer satisfaction while ensuring our rights as a business. Please adhere to the following guidelines:

1. Eligibility: Refunds are accepted for defective products within 7 days of receipt. Items must be in their original condition and packaging.

2. Cancellations: If you wish to cancel your order, please contact us within 2 hours of placing your order. After this period, we cannot process your cancellation.

3. Process: To initiate a refund or cancellation, contact our Customer Experience Team at info@betterlife-mf.com with your order number and a brief description of the issue. Photos or videos may be required for assessment.

4. Return Shipping: All shipping fees are the customer’s responsibility for both domestic and international orders.

5. Refund Processing: Once the returned item is received and inspected, refunds will be processed within 5-7 business days. Shipping fees are non-refundable.

6. Exclusions: Refunds for discounted or sale items are not permitted.

7. Incorrect Orders or Address: We cannot issue refunds or take responsibility for orders lost due to an incorrect shipping address provided by the customer or for orders that were incorrectly placed.

8. Consumer Rights: This policy adheres to consumer protection laws in the USA, Canada, UK, Australia, and New Zealand, ensuring that customers are informed of their rights regarding refunds and returns.

Thank you for choosing BetterLife™! We value your trust and look forward to serving you.